Exchange and Cancellation Policy:

At The Nuksh, we strive to provide the best products and customer service to ensure your complete satisfaction. Below, you will find our Exchange and Cancellation Policy for orders placed on our website for printing and gift products.

Order Cancellation:

1. Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, your order will likely be in the production process, and cancellation may not be possible.

2. Cancellation Process: To cancel your order, please contact our customer support team at [customer support email/phone number]. Provide your order number and request for cancellation. We will confirm the cancellation status and issue a refund if applicable.

3. Refund: If your order is canceled within the 24-hour window, a full refund will be processed to your original payment method. Please allow a few business days for the refund to reflect in your account.

Order Exchange:

1. Eligibility: We accept exchanges for products that are damaged, defective, or different from what you ordered. We do not accept exchanges for personalized or custom-made items unless they are damaged or defective.

2. Exchange Process: If you receive a damaged, defective, or incorrect product, please contact our customer support team within [number of days, e.g., 7 days] of receiving the order. Provide your order number and clear photos of the issue. We will review your request and guide you through the exchange process.

3. Return Shipping: In the case of an exchange, we will provide you with instructions on how to return the item. Return shipping costs for eligible exchanges will be covered by us.

4. Replacement: Once we receive the returned item and verify the issue, we will ship a replacement product to you as quickly as possible.

Non-Returnable Items:

Personalized or custom-made items that are not damaged or defective are generally not eligible for returns or exchanges.

Important Notes:

• Please review your order carefully before confirming, especially personalized items, as they cannot be canceled or exchanged once they enter production.

• Refunds and exchanges will be processed based on the original payment method.

• If you have any questions or concerns about our Exchange and Cancellation Policy, feel free to contact our customer support team for assistance.